Terms and Conditions

These terms govern the use of the ATAK-SERVER service. By purchasing, you accept these conditions.

1. Nature of the service

ATAK-SERVER is a SaaS communications infrastructure service providing access to a TAK (Team Awareness Kit) server configured for civilian coordination: real-time GPS among members, chat, file exchange (Mission Packages), offline maps. The operator provides exclusively hosting, deployment and technical support of the platform.

The operator does NOT provide: private security services, emergency services, licensed telecommunications services, operational consulting, critical communications services, or paramilitary services of any kind. ATAK-SERVER is a civilian coordination tool, comparable to a collaborative tool with a map.

2. Plans and pricing

• Personal: €9.99/month, 1 user, monthly renewable subscription.
• Private Group / Team: €29.99/month, up to 10 users, monthly renewable subscription.
• Dedicated Event: €89 one-time payment, up to 50 users, maximum event duration 72 hours.

3. Payment

Payments are processed via Stripe. Monthly subscriptions auto-renew until cancelled.

4. Cancellation

You may cancel your subscription at any time via the Stripe portal or by contacting support. Cancellation takes immediate effect: the TAK certificate is revoked and access is cut.

5. Refunds

Personal and Private Group plans (monthly subscription): no pro-rata refund. You may cancel at any time; access continues until the end of the billed period and does not renew. Amounts for partially-consumed periods are not refunded.

Dedicated Event plan (one-time payment):

• Cancellation 7 or more days before the event start date → full refund.
• Cancellation under 7 days → no refund, save in cases of duly documented force majeure.

Refund requests to info@atak-server.com.

6. Acceptable use

The service is intended exclusively for legal civilian use: sport (airsoft, milsim), mountaineering, rescue, civil protection, training. Prohibited:

• Real military use, combat operations or paramilitary activity
• Any activity unlawful in the user's jurisdiction
• Resale, sublicensing or reverse engineering of the service
• Sharing certificates or credentials with third parties

7. Data generated during use of the service

By using the TAK service you generate operational data (GPS positions, telemetry, messages, usage patterns, mesh coverage metrics). You expressly accept that the controller may:

• Process such data for service provision while your subscription is active.
• Irreversibly anonymise said data (removing any identifier that allows re-linking to you or your group) and, once anonymised, retain it indefinitely.
• Process and, where applicable, commercialise to third parties the resulting anonymised datasets for statistical, research, product-improvement or sector-study purposes.

The anonymisation process is performed under the controller's legitimate interest (GDPR art. 6.1.f). Once anonymised, the data ceases to be personal data (art. 4.1 + recital 26 GDPR) and subsequent processing is not subject to GDPR.

You may object to the prior processing at any time by writing to info@atak-server.com. More detail in the Privacy Policy.

8. Disclaimer — NOT a critical or emergency service

ATAK-SERVER does not replace 112 (or any official emergency service). In a real emergency, always dial the official emergency number.

The service must not be used as the sole means of coordination in situations where there is risk to people or property. The customer is responsible for having alternative means of communication (licensed radio, telephony, etc.) when the activity requires it. ATAK-SERVER is a complementary tool, not a critical safety system nor a fault-tolerant system.

9. Service availability (no SLA)

The service is offered on a best-effort basis without contractually guaranteed Service Level Agreement. The operator will make reasonable efforts to keep the platform operational and address incidents in reasonable time, but does not guarantee:

• Continuous or uninterrupted availability (uptime).
• Absence of incidents, maintenance windows or temporary degradation.
• Service continuity in case of third-party failures (Cloudflare, Stripe, VPS, ISP, telecom operators).
• Full data preservation in technical disaster (backups are reasonable but not contractually guaranteed).
• Specific latency, throughput or radio frequency coverage.

If the customer requires a formal SLA, contact for a dedicated quote.

9.1. Service credit for sustained outages

Exceptionally, and without this constituting a contractual SLA, if the customer experiences sustained unavailability exceeding 72 consecutive hours directly attributable to the Service's own infrastructure, the customer may request a service credit equivalent to the downtime prorated against the monthly subscription fee. The credit is applied as an equivalent extension of the subscription period (not as cash refund).

Excluded from the credit:

• Force majeure (disasters, widespread power outages, armed conflict, pandemics, public authority decisions).
• Failures or degradation of upstream providers (Stripe, Cloudflare, Brevo, Piensasolutions, VPS operator, ISP).
• Denial-of-service (DDoS) attacks and similar.
• Scheduled maintenance windows announced by email with at least 48 hours' notice.
• Issues in the customer's own network (ISP, device configuration, corporate firewall).
• Use of the service in breach of these Terms.

Requests must be made in writing to info@atak-server.com within 30 calendar days from service restoration, stating the affected time range. The operator will verify the outage and apply the corresponding credit in the next billing cycle.

10. Radio frequency regulatory compliance

ATAK-SERVER may optionally be used with radio technologies (LoRa, Meshtastic, sub-GHz WiFi, mesh) supplied by the customer or third parties. Radio frequency, telecommunications and administrative authorisations compliance (max powers, allowed bands, duty cycle, amateur radio licences, CE/FCC certifications) is the exclusive responsibility of the customer under their country's law.

Band and frequency availability and legality depend on the country. The operator does not endorse illegal use of the radio spectrum, firmware modifications exceeding regulatory limits, or use of frequencies allocated to other services without the proper licence.

11. Support and incidents

Support by email at info@atak-server.com. Indicative response time (not contractual): 48 working hours. No 24/7 support is offered unless specifically agreed.

12. Limitation of liability

The service is provided "as is" and "as available", without express or implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability or continuity.

The operator is not liable, to the maximum extent permitted by law, for:

• Internet outages of the user, client hardware failures, battery or device GPS failures.
• Losses, material or personal damages, lost profits or consequences arising from use of the service.
• Operational, tactical or any other decisions taken based on platform information.
• Outages or degradation of third parties (Cloudflare, Stripe, Brevo, Piensasolutions, ISPs, satellite operators, Tailscale or equivalent networks).
• RF coverage failures, interference, propagation variation, effective range of customer radio equipment.
• Loss or exposure of data due to causes beyond operator's reasonable control (sophisticated attacks, provider failures, force majeure).
• Misuse of the service by the customer or third parties under their responsibility.

Liability cap: aggregate operator liability is limited to amounts effectively paid by the customer during the 12 months preceding the claim, except in cases of wilful misconduct or gross negligence that applicable law does not allow to limit.

Consumer exception: the limitations in this clause do not affect mandatory rights granted to consumer customers (natural persons acting outside their trade, business, craft or profession) under Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and other applicable consumer protection law. In particular, liability is not limited for personal injury, wilful misconduct or gross negligence, nor any other liability whose limitation is prohibited by mandatory law.

13. Modifications

The operator may update these terms. Substantial changes will be notified by email 30 days in advance.

14. Applicable law and jurisdiction

These Terms are governed by Spanish law.

Business customers (B2B): the parties expressly submit, waiving any other jurisdiction, to the Courts and Tribunals of

for resolving any dispute arising from the contractual relationship.

Consumer customers (B2C): where the customer is a natural person acting outside their trade, business, craft or profession, they retain the right to bring action before the Courts of their own domicile, pursuant to article 90.2 of Spanish Royal Legislative Decree 1/2007 (TRLGDCU). Nothing in these Terms shall be construed as a waiver of such right.

15. Dispute resolution

Before starting court proceedings, we recommend contacting info@atak-server.com to seek an amicable resolution.

Consumers resident in the European Union may use the European Commission's Online Dispute Resolution Platform: ec.europa.eu/consumers/odr (EU Regulation 524/2013).

The operator is not adhered to a consumer arbitration system. Consumer customers may file complaints with the Municipal Consumer Information Office (OMIC) in their locality or the competent regional consumer authority.

Personal data complaints may be addressed to the Spanish Data Protection Agency (AEPD): aepd.es, or to the supervisory authority of the data subject's Member State of residence.

For business customers, the parties may agree in writing to submit disputes to arbitration under Spanish Arbitration Act 60/2003. Absent such agreement, ordinary jurisdiction applies per clause 14.